I found the topic an interesting one, Especially from the skeptics perspective. I personally feel that KPI's are crucial in service delivery. Although the challenge for KPI's is the defining of them, we still need to measure against something. How will we draw up a strong SLA if we do not have KPI's. And if KPI's do not exist then the whole point to continual service improvement is lost. CSI is based purely on metrics. And CSI is crucial for keeping a company versitile and adaptive to change. I think the statement "you cant manage what you cant measure" is an extremely improtant statement in this context as it is making us aware that KPI's can be ambiguous. It is up to an experienced manager to know what truly valuable KPI's are. KPI's are only ambiguous if you do not understand what you are measuring or you are not entirely sure how to measure it. If this is the case DONT MEASURE IT.
Additionally, Lee has also participated in various environmentalist events and charities: In November 2000, she attended the premiere of the public awareness campaign Why Are We Here? , to raise awareness for biodiversity protection,  In 2011, Lee attended the iMatter March in Denver , Colorado to raise awareness about climate change,  and also supported the Ride for Renewables project to promote renewable energy .  In December 2011, Lee advocated the protection of wolves and supported the environmental organization WildEarth Guardians ' "Wolves in the American West" campaign.